FAQs
Cap and Gown
Graduate Supplies
Refunds and Exchanges
Rings

Cap and Gown   back to top

1. What if I do not graduate?
All requests for refund must be made in writing before June 7, 2017. Only non-graduates are eligible for a refund. All refunds are subject to a $5.00 fee. All delivered, personalized or year dated items, as well as handling costs, are non-refundable. Additionally, should you cancel your order for any reason; you will be responsible for the "Value" price shown of any "FREE" items.

2. What happens if I move?
You will receive a full refund of any non-personalized, undelivered products so that you may order at your new school. (Custom-made products that are dated or personalized and any handling costs will NOT be refunded. All refunds are subject to a $5.00 fee) Where possible, we will transfer your order to your new school without any penalty or cost to you. You must notify us in writing of this change as soon as possible.

3. Where and when will I pick up my order?
The Cap, Gown & Tassel Unit will be distributed at the school close to graduation. The Cap, Gown & Tassel Unit will NOT be delivered until the entire Herff Jones balance, including a class ring, is PAID IN FULL.

4. What measurements do I need to order my cap and gown?
We want your cap and gown to fit you properly. We need your gender, height, and weight. This information is kept confidential and ensures a proper fit. No cap size is needed...one-size-fits-all.


Graduate Supplies   back to top

1. What is a graduation announcement?
A graduation announcement is the formal and socially correct way to share the once-in-a-lifetime event of graduation from high school with family, friends, relatives and work circles. It is also a memento representing the goals you've reached and remembering those who've helped you along the way. (parents, grandparents, siblings, aunts, uncles, best friends and their family, teachers, coaches, co-workers, parent’s co-workers and on and on!)

2. What name do I use for my namecards?
You should use your legal name (formal). We use the exact name you submit.

3. How many announcements do I need?
Graduation Announcements created for your class, by your class, are a formal way of informing your family, relatives, closest friends, business, social circles, teachers and coaches of your accomplishment. An average order is between 30-40.

4. Who do I send announcements to and when do I mail them?
This is an announcement of your special achievement in life that you will want to share with family, relatives, friends, teachers, neighbors, coaches and people who are important to you and your family. Proper etiquette suggests mailing your announcement ten days to two weeks before graduation.

5. What if I decide to change my order after it has been placed?
Changes can be made on your order through the end of the 3rd business day. At that time, all orders will be processed and sent to the production facility. Changes to your order cannot be made until this time has passed. If you wish to ADD to your order after this time, you may place a second order.

6. What happens if I miss the deadline of December 21, 2016?
After DECEMBER 21, 2016, ordering options and item availability will change! Regular pricing will be in effect on DECEMBER 22, 2016. New regular season prices & order form will be available after January 6, 2017.

7. What if I order photo products?
You will receive an email from Herff Jones giving you the Grad Photo Design Website link where you will design your photo products. Photo Products must be submitted by June 30, 2017 or the username/password on https://gradphoto.herffjones.com expires and products cannot be redeemed. Photo products will ship directly to the address provided on https://gradphoto.herffjones.com.

8. How do I make payments or pay off my balance?
You can utilize www.uniquerecognition.com or call our office at 970-663-2668 to make credit card or debit card payments. If using personal check or money order, please include your order number, student name and school name with your payment. Please make them payable to HERFF JONES. Your order must be PAID IN FULL by February 1, 2017.

9. When and where will I pick up my order?
All orders are delivered in the spring. The time, date, and location will be scheduled through your school. You will receive notification of this information by email and phone. Your order must be PAID IN FULL by February 1, 2017. The Cap, Gown & Tassel Unit will NOT be delivered until the entire Herff Jones balance, including a class ring, is PAID IN FULL.

10. What if I do not graduate?
All requests for refund must be made in writing before June 7, 2017. Only non-graduates are eligible for a refund. All refunds are subject to a $5.00 fee. All delivered, personalized or year dated items, as well as handling costs, are non-refundable. Additionally, should you cancel your order for any reason; you will be responsible for the "Value" price shown of any "FREE" items.

11. What happens if I move?
You will receive a full refund of any non-personalized, undelivered products so that you may order at your new school. (Custom-made products that are dated or personalized and any handling costs will NOT be refunded. All refunds are subject to a $5.00 fee) Where possible, we will transfer your order to your new school without any penalty or cost to you. You must notify us of this change as soon as possible.


Refunds and Exchanges   back to top

1. What if I do not graduate?
All requests for refund must be made in writing before June 7, 2017. Only non-graduates are eligible for a refund. All refunds are subject to a $5.00 fee. All delivered, personalized or year dated items, as well as handling costs, are non-refundable. Additionally, should you cancel your order for any reason; you will be responsible for the "Value" price shown of any "FREE" items.

2. What happens if I move?
You will receive a full refund of any non-personalized, undelivered products so that you may order at your new school. (Custom-made products that are dated or personalized and any handling costs will NOT be refunded. All refunds are subject to a $5.00 fee) Where possible, we will transfer your order to your new school without any penalty or cost to you. You must notify us of this change as soon as possible.


Rings   back to top

1. Where can I design and order my Class Ring online?
Rings can be designed and ordered online at http://highschool.herffjones.com

2. Does my ring come with a warranty?
Your ring is warranted for a lifetime! For specific details, please check it out online at: http://www.herffjones.com/warrantylrp

3. What if I lose my ring?
Your Herff Jones Class Ring is not only warranted for life but comes with 6 Years of Lost or Stolen Insurance absolutely FREE! For more details, check out http://www.herffjones.com/warrantylrp




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